My client require a short term Support Analyst to provide high quality support of the IT Services & to plan and implement the optimisation of the organisatons IT Infratructure for cost, performance, capacity and availability.
- Support, maintain, document, develop, and provide management information on the responsibilities allocated to you as defined in the Service Responsibilities Matrix with a goal of maximising performance, availability and system integrity.
- Work with the Owner of the service to support and maintain services that you may have a level of responsibility for, and carry out tasks as assigned by the Owner when required.
- Deal effectively and efficiently with work requests assigned to you (including support calls and other tasks that fall within your remit) by taking ownership throughout, ensuring appropriate and timely responses and resolutions are achieved in order to minimise adverse business impact.
- Identify potential improvements to the IT Support provision, and implement these improvements when requested.