Senior Service Owner

Job Title: Senior Service Owner
Contract Type: Permanent
Location: Maidenhead, Berkshire
Salary: Competitive salary + Benefits + Bonus
Start Date: Q1 - 2017
Reference: BBBH5791
Contact Name: Jack Grimes
Contact Email: jgrimes@venquis.com
Job Published: December 23, 2016 11:53

Job Description

Senior Service Owner

This is on an IT transformation journey to simplify, standardise and centralize the technology landscape. The objective is to create the foundation from which it can drive the digitization agenda of the newly formed cluster of Transport & Logistics brands. The first step in the IT Strategy is to put in place a core IT team that can deliver standard IT services.

A vacancy exists for a Senior Service Owner

Has responsibility for IT delivery within a well-defined functional area that requires domain specific subject matter expertise. Has accountability for leading the team and managing the overall quality of service. Has responsibility for the availability and business continuity, works with end users and vendors to maintain and improve the service. Ensures compliance to IT Service Management processes and procedures.

  • Has accountability for availability and stability of the service, making sure that resources are properly used and initiating corrective action when necessary
  • Manages relationships with vendors making sure all contractual terms are met and manages associated costs
  • Defines and applies measurable guidelines and standards including data quality measures to optimise the use of systems, vendors and processes
  • Has accountability for directing and motivating the support teams to deliver on overall goals and strategies
  • Has responsibility for the life cycle of their service to ensure business demands are met

  • Bachelor degree in Computer Science or related experience/certifications.
  • Advanced Knowledge of Terminal Operating Systems, specifically NAVIS.
  • Extensive knowledge of container terminal operational practices preferred
  • Experience transitioning support services with multiple vendors
  • International Travel is Required
  • In this role, you will be the person who cooperates with great number of stakeholders
  • Additionally, we expect you have strong independent drive and goal-orientation, a high level of self-confidence combined with the ability to meet deadlines through prioritizing and organizing activities.
  • Experience in managing complex stakeholder's maps
  • Excellent analytical and problem solving skills
  • Exposure to project lifecycle
  • Good prioritization skills
  • Strong communication and advisory skills
  • Strong interpersonal skills/personal impact
  • Solves challenges based on accurate identification of underlying factors/causes and is aware of the impact of proposed solutions outside their own immediate area
  • Works well under pressure and can navigate uncertainty