We're currently searching for a (Senior) Troubleshooting Analyst for an in-house position with a global client in the heart of Munich.
Our client has developed a range of innovative software products which they implement with cross-sector Fortune500 / DAX companies globally. The successful candidate will have 2-6 years working experience and practical experience in the areas of web-server troubleshooting, implementation and data management.

The role:

• Develop a sound understanding of product portfolio from both a technical and business perspective in order to troubleshoot incidents
• Setup, configure and monitor web servers
• Run analytics to generate additional insights to improve software products
• Use available tools to clear data to prepare for configuration
• Create tailored reports for internal and external clients
• Support of product delivery team

Your profile:

• Bachelors and/or masters in a technical field
• Strong experience in the implementation of software products & solutions
• Hands on experience in setting up, configuring and troubleshooting MySQL web servers.
• Working ability to write MS T-SQL (to aid in troubleshooting data issues)
• Experience in data management / data analysis. Knowledge of data visualisation tools would be a bonus
• Experience reading and interpreting error logs.
• Fluent German and English

Nice to have:

• Experience with the Service Now ticketing system.
• Experience with the AWS.
• Writing T-SQL for reports.
• Working in a global team environment.

Benefits:

• Laptop and mobile for private use
• Personal training budget
• International environment
• Exposure to top tier global clients
• Insurance packages
• Gym
• Restaurant vouchers

Das klingt spannend?
Dann freue ich mich auf Deinen Lebenslauf! Sende Deine Unterlagen einfach an: tomf@venquis.com
Für Fragen stehe ich Dir unter der Nummer +49 (0)89 2109 3906 gerne zur Verfügung.