For one of our clients in the energy sector in Munich we are currently searching for an Operations Manager with a background in electrical or power systems engineering.

Key qualifications

• Bachelor's degree (or equivalent) in Electrical Engineering or Power Systems Engineering
• Strong knowledge of grid fundamentals and operation
• Basic knowledge of electricity market principles including capacity calculation methodologies
• Strong understanding of power system grid modelling, data formats used and load-flow analysis
• A pro-active, stress resilient personality and a self-dependent working style
• Excellent verbal and written communication skills
• You feel comfortable in moderation of video conferences and resolving conflicts
• Good analytical and problem solving skills
• Visual basic and MS Excel programming skills are an advantage

Main tasks & responsibilities

• Supervise operation of our clients' 24/7 software platform that delivers security assessment and capacity calculation services to its customers
• Organise and moderate video conferences during the daily process to prepare remedial actions
• Organise and moderate weekly conference calls to align outage planning information between transmission system operators
• Assist customers as first line support in case service or tool issues are observed and coordinate the solution process together with the software vendor
• Assess the quality of services and deliver daily/weekly/monthly reports towards internal and external stakeholders
• Support software development and testing
• React on sudden issues and short-term customer requests to improve service and data quality
• Perform data quality analysis and collaborate with team members to improve service quality
• Provide feedback on business and IT developments to further extend service and tool portfolio
• Actively participate in product training for customers

Send us your application documents for consideration and we'll be in touch to discuss the role and your requirements in more detail.