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IT Service Manager (f/m)

IT Service Manager (f/m)

  • Location

    Munich, Bayern

  • Sector:

    Technology

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Tom Fernandez-Buckley

  • Contact email:

    tomf@venquis.com

  • Job ref:

    BBBH9113_1554896132

  • Published:

    seit 10 Tagen

  • Expiry date:

    2019-05-10

  • Startdate:

    ASAP

  • Consultant:

    Tom Fernandez-Buckley

For a brand new IT Service Management team being built up at one of our international clients in Munich we are currently searching for an IT Service Manager.

Role responsibilities

  • Head up the maintenance and operation of company-wide IT services.
  • Liaise with external IT vendors. Run monthly meeting with vendors, checking set KPIs
  • Conduct incident and change management
  • Act as the interface to relevant service providers and customer service representatives
  • Assist with infrastructure management topics
  • Support the continuous improvement of internal IT services

Key qualifications

  • Completed degree in Computer Science or other relevant field
  • 3+ years of experience in the IT services area (operation and maintenance)
  • Good knowledge of IT vendor and contract management
  • Good knowledge of ITIL processes
  • Broad knowledge of IT systems and tools. Jira & Confluence would be advantageous
  • Good presentation and stakeholder management skills
  • English fluency

For consideration send your CV to tomf@venquis.com or call +49 89 2109 3906 for more information.