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1st Line Support

1st Line Support

  • Location

    City of London, London

  • Sector:

    Technology

  • Job type:

    Fixed term contract

  • Salary:

    £130.00 - £150.00 per day

  • Contact:

    Luke Steggle

  • Contact email:

    lsteggle@venquis.com

  • Salary high:

    150

  • Salary low:

    130

  • Job ref:

    BBBH8706_1547822282

  • Published:

    seit 6 Monaten

  • Duration:

    6 Months

  • Expiry date:

    2019-02-11

  • Startdate:

    ASAP

  • Consultant:

    #

Ensure that the help desk telephone service is answered, or if unable to answer initial call, the message service is responded to promptly during normal office hours.

Coordinate professional and timely responses to all IT issues and requests acting at 1st tier support by using initiative to provide business solutions, ensuring effective communication of status and progress to all customers in line with agreed SLA's

Including but not limited to -

Intermediate Implementation & Support

  • Desktop/Thin Client infrastructure
  • Printer infrastructure
  • Telephony infrastructure

Intermediate Support

  • Server infrastructure
  • Network infrastructure

Software

  • MS Office 2016/Office365
  • CRM/ATS Platforms

Technologies

Intermediate Implementation & Support

  • Citrix XenDesktop
  • Windows Server 2016/2012
    • Active Directory administration
    • Server Administration
    • Printing
    • Maintenance
  • MS Windows 10/Windows 7
  • MS Exchange
  • PBX and SIP - Basics
  • LAN/WAN
    • Routing
    • Switches
    • VPN