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Coop Denmark digitises for a seamless omnichannel retail experience

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Jaspreet Kaur Business change, Industry & Commerce, Technology...

Coop is the largest retailer of consumer goods in Denmark and recently went through a process of streamlining its retail experience by creating an omnichannel approach for its customers.

Venquis specialists across the whole of business change supported Coop’s transformation programme, helping to migrate core systems and processes onto new platforms; SAP implementation, ERP, project management, security and digital.

 “Working with Venquis has enabled us to fully outsource the recruitment lifecycle, allowing us to get on with our day jobs.” - CIO of Coop DK, Morten Holm Christiansen


A dedicated point of contact 

Ella North – the dedicated point of contact for Coop, is our European Client Relationship Manager specialising in the Nordic region. With weekly communications and conscientious selection, Ella recruited more than 40 people across the whole of business change.

CIO of Coop DK, Morten Holm Christiansen had the following to say upon the completion of the project:

“Venquis is totally solution driven and has a real appetite to improve, constantly asking for feedback and ways to advance. The calibre of candidates is at a very high standard and we have been able to secure candidates that we would never have been exposed to under our previous model. Ella has been great at managing our expectations and managing the whole process from start to finish, really going above and beyond my expectations. Feedback from candidates that have been or haven’t been successful with their application has been equally positive. I’m looking forward to continuing working with Venquis and I wouldn’t hesitate to recommend their services.”

The work was effective across all Coops retail chains. Venquis continues to work with Coop and has been for the last 7 months.


The ability to place more than 40 candidates in 7 months 

The digitisation program is still on-going, as is the hiring of specialists. So far we have placed 41 people, and are continuously adding to that number. They have quickly become the core team in delivering Coop’s retail experience.



Require expert advice? Ready to start your business transformation journey? Get in touch with Ella North, Client Relationship Manager for the retail sector in the Nordics region.

See more of our work here.